£25 deposit is taken per room upon booking
If you cancel within 24 hours of your intended stay you will still be charged the full room rate.
Guests liability for their account is not waived and guests agree to be held personally liable in the event that any indicated person, group, company or association fails to pay all or part of any charges incurred.
Damage to property
We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the building property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guests credit / debit card, or send an invoice for the amount to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.
Removal of property
We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guests credit / debit card, or send an invoice for the amount to the registered address.
Tampering with fire detection systems and fire fighting equipment
We reserve the right to take action against any guest found to have tampered / interfered with any fire detection equipment throughout the venue, including detector heads in public areas and bedrooms, break glass points and fire extinguishers. Guests found to have tampered with any fire detection or fire fighting equipment will be charged with any costs incurred by the venue due to their actions and additionally may be asked to leave the premesis. Depending on the severity of the guest actions, the Police may become involved at the venues discretion. Should the fact that fire fighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right to make a charge to the guests credit / debit card, or send an invoice for the amount to the registered address.
It is our policy that all our guests have the right to be treated with dignity and respect and as a responsible host we believe that we have a duty to our guests to protect them from inappropriate behaviour. Should any actions by a guest be deemed inappropriate by the Duty Manager, or if any inappropriate behaviour is brought to the attention of the Duty Manager, the venue reserves the right, after any allegations have been investigated, to take action against the guest. Depending on the severity of the guest actions, the Police may become involved at the venues discretion, or guests may be asked to leave the premesis.
Lost / Damaged property
Should any guest lose any belongings during their stay or incur damage to their property, the provision of the Hotel Proprietors Act 1956 will apply, a copy of which is displayed in reception. If we find any lost property, we will make every reasonable effort to locate the owner and return it, but if we cannot locate the owner and an item is not reclaimed with 3 months of the guests departure it will be disposed of by the venue.
Check in / Out times
Check in and Check out times are explained when bookings are made. Any extension to the check out time, either pre-arranged or as a late departure, may incur a charge upon departure.
Breakfast - Room Meal Plan
Breakfast is not included in the Room Rate and will be charged extra if required.
All vehicles are parked at the owners risk. Should a problem occur with a vehicle in the premesis car park, the venue cannot accept any liability. If a vehicle is left in the premesis car park for more than 8 hours after the guest has departed without the written consent of the venue, the venue reserves the right to remove the vehicle at the owners expense. Nothing in these terms or conditions shall limit or restrict the guests legal rights as a consumer. Advice concerning such rights may be obtained from a Citizens Advice Bureau.
Main Provisions of The Hotels Proprietors' Act 1956
Definition of an hotel
The Act defines an hotel as "an establishment held out by the proprietor as offering food, drink and, if so required, sleeping accommodation, without special contract, to any traveller presenting himself who appears able and willing to pay reasonable sum for the services and facilities provided and who is in a fit state to be received."
Whiston Hall's strict liability
This liability, which applies only to Whiston Halls, whether they have been negligent or not, extends to the loss or damage of guests' property only if at the time of the loss or damage sleeping accommodation had been reserved for the traveller; and the loss or damage occurred between the midnight immediately preceding and the midnight immediately following his stay at the venue. The strict liability does not apply to vehicles or property left in them, horses or other live animals or their harness or other equipment, although the Whiston Hall still has a duty of reasonable care for them. As strict liability no longer applies to these items, the Whiston Hall no longer has a right to detain them as security for unpaid bills.
Limitation of strict liability
The Whiston Hall's strict liability is limited to £50 for any one article and to £100 in respect of any guest, if he exhibits a copy of the statutory notice, given in the Act, and in the way prescribed by the Act. If a copy of the statutory notice is not displayed, or not displayed as laid down by the Act at that time when the property was brought to the venue, the Whiston Hall loses the protection of limited liability and becomes fully liable for the whole amount of the loss or damage.
Whiston Hall's full liability
In addition to full liability arising when the Whiston Hall does not display a copy of the statutory notice as laid down by the Act, the Whiston Hall loses the protection of limited liability and becomes fully liable for the whole amount of the loss or damage if the property was stolen, lost or damaged through the default, neglect or wilful act of the proprietor, or his staff; or was lost or damaged whilst expressly deposited for safe custody; or was refused for safe custody, or through some other default on the part of the Whiston Hall or his staff, it was not possible to deposit it for safe custody